Support
Help center
Want to get in touch? We’d love to hear from you — reach our team directly, or find answers on shipping and returns below.
Shipping
- USPS Ground Advantage (5–7 days): Free
- USPS Priority Mail (1–3 days): $14.00
- USPS Priority Mail Express (guaranteed 1–2 days): $36.90
- USPS First Class Mail Int’l (10–15 days): Free
- USPS Priority Mail Int’l (6–10 days): $33.75
- USPS Priority Mail Express Int’l (3–5 days): $62.70
- USPS First Class Mail Int’l (10–25 days): Free
- USPS Priority Mail Int’l (6–10 days): $52.98
- USPS Priority Mail Express Int’l (3–5 days): $85.45
International delivery times may occasionally see minimal delays due to customs inspections, which are outside our control. We have no control over applicable customs duties and taxes — any additional fees imposed by customs or your local postal service are your responsibility. We apologize for any inconvenience.
We ship orders Monday through Saturday, excluding major USA holidays or when the postal service is closed. Our final pickup is typically 4pm PST, Monday–Saturday.
It’s our responsibility to ensure your order arrives at your shipping destination. If your order is lost within the USPS mail system, we’ll send a replacement. If your order is marked delivered by USPS, we’re not responsible for stolen packages.
We’re not responsible for orders delivered late due to USPS delays. On occasion USPS temporarily loses packages, and those packages are nearly always delivered — we don’t refund shipping costs in these cases. If a USPS Express order is late, we can refund shipping costs since those are guaranteed by USPS; estimated delivery times begin when USPS retains the order, and USPS — not us — provides those estimates. If USPS deems an order not late, we can’t refund shipping. Estimated and guaranteed times posted on our website are transit days by USPS.
If a customer provides an incorrect shipping address, we can’t be held responsible if the order is delivered there. If USPS returns the order to us, we can reship it — but if you decide to cancel after providing an incorrect address, we’ll deduct actual shipping charges from your refund.
Returns & cancellations
We strive to offer the highest levels of quality and customer satisfaction. Every bottle of Wartovir is inspected before it ships to ensure it meets our safety requirements. If you’re not completely satisfied with your order, we offer a 120-day return policy subject to the terms below.
Eligibility for returns
- Items must be returned within 120 days of the original purchase date
- Products must be new and unopened, with all plastic wrap still intact
Restocking & cancellation fee
- Eligible returns and cancellations are subject to a 5% restocking fee, deducted from your refund
- Waived only for defective products or shipping errors on our part
- Upgraded shipping charges are non-refundable
- International orders with free shipping will have actual shipping costs deducted from the refund
Return process
Initiate a return by contacting our customer support team.
Securely package the item(s) and include your order number inside or on the packaging.
Ship the return to the address provided by our support team. Return shipping is your responsibility unless otherwise specified.
Once we receive and inspect the item(s), we’ll process your refund, minus the 5% restocking fee, to your original payment method.
Incorrect addresses: If a customer provides an incorrect shipping address, we can’t be held responsible if the order is delivered there. If USPS returns the order to us, we can reship it — but if you decide to cancel after providing an incorrect address, we’ll deduct actual shipping charges from your refund.
Do not send returns without contacting us via the form below.